Smart Integrated Solutions Limited takes your privacy seriously and will only use your personal information to administer your account with us and to provide you the products and services you have requested from us.
This privacy statement explains what personal data Smart Integrated Solutions Limited collects from you, through our interactions with you and through our products and services, and how we use that data.
Smart Integrated Solutions Limited offers a wide range of products, services and managed solutions from products used to record video, provide secure access control, fire & intrusion detection to software and apps used on mobile devices for the purpose of monitoring and support.
Please read the details in this privacy statement, which provide additional information. This statement applies to Smart Integrated Solutions Limited and our interactions with you.
Personal Data We Collect
Smart Integrated Solutions Limited collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you agree to setup an account and/or administer your account. We get some of it by recording how you interact with the products and service we provide on your behalf.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or service, you may not be able to use that product or service.
The data we collect can include the following: Name and contact data. We collect your first and last name, email address, postal address, phone number and other similar contact data. Demographic data. We collect data about you such as your age, gender, country and preferred language. Payment data. We collect data necessary to process your payment if you make purchases, such as your payment method (such as BACS details or a credit card number), and the security code associated with your payment method. Contacts. It may be necessary to request contact details of individuals you list as key holders or emergency contact. These individuals must provide consent for us to process their data.
How do we use Personal Data
Smart Integrated Solutions uses the data we collect to operate our business and provide you the products and services we offer, which includes using data to improve our products and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your account, firmware updates and product information. We do not use what you say in email, telephone calls, video calls or voice mail, or your documents, photos or other personal files that you may provide to us to target marketing to you.
How to Access & Control Personal Data
You can choose whether you wish to receive communications from Smart Integrated Solutions Limited by email, text message, post and telephone. If you receive email or SMS messages from us and would like to opt out, you can do so by following the directions in those messages. These choices do not apply to mandatory service communications that are part of Smart Integrated Solutions Limited Maintenance and Monitoring Contracts. To request a copy of the personal data held by Smart Integrated Solutions you must contact: The Data Controller Smart Integrated Solutions Limited Unit 1 Four Brooks Business Park Stanier Road Calne SN11 9PP E:firstname.lastname@example.org
European Privacy Rights
Smart Integrated Solutions Limited adheres to applicable data protection laws in the European Economic Area, which if applicable includes the following rights: · If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing; · You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data; · You have a right to object to the processing of your personal data; and · You have a right to lodge a complaint with a data protection authority.
When we process personal data about you, we do so with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Smart Integrated Solutions Limited as described in the “How We Use Personal Data” section above.
Security of Personal Data
Smart Integrated Solutions Limited is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a financial or password) over the Internet, we protect it through the use of encryption.
Where We Store and Process Personal Data
Personal Data is stored and processed at Smart Integrated Solutions Limited offices: Smart Integrated Solutions Limited Unit 1 Four Brooks Business Park Stanier Road Calne SN11 9PP
Our Retention of Personal Data
Smart Integrated Solutions Limited retains personal data for as long as necessary to provide the products and services and, fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products and services, actual retention periods can vary significantly. The criteria used to determine the retention periods include:
How long is the personal data needed to provide the products and services and, operate our business? This includes such things as maintaining and improving the performance of those products and services, keeping our systems secure and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods. We will retain personal data until you affirmatively remove it or it is deemed no longer required. We maintain the data until you actively delete it or it is deemed by the company a no longer required for the purposes of business. Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate. Has the user provided consent for a longer retention period? If so, we will retain data in accordance with your consent. Is Smart Integrated Solutions Limited subject to a legal, contractual or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation or data that must be retained for the purposes of litigation.